Ordering from Us / Exchange & Returns Policy

Firstly - thank you for supporting our project!

Timeframe

Many of our treasures are made to order, so please check with us beforehand if you are in a hurry - on your way to a fancy ball perhaps, or being chased by a herd of ferocious, blazing eyed Walgentrotters, who can only be placated by the sight of a Kingdom of Klah Royal Garment.

We also live rurally, and try to minimise our trips to the courier.

Normally we send things out between 2-10 days after your order is placed.

Packaging

If your order is a gift we can package it for them - just send us an email with the person's name so we can write it on the card ☺︎

We send our orders in eco-friendly packaging - either home compostable mailers or 100% recycled mailers. Your order will be wrapped in our own Klahtian FSC-certified recycled tissue.

The Royal Satisfaction Guarantee

Wrong size / colour / a wandering eye for another character? Garments purchased from us online may be returned within 28 days of receipt, in exchange for another item of the same value. All exchanges must be unworn and returned in the same condition received in, within 28 days of receipt, including story cards. Buyer pays postage to return, we'll send you your replacement item for free. Please email nina@kingdomofklah.com if you require an exchange.

Quality guarantee

Kingdom of Klah stands by the quality of its Official Royal Garments and warrants that it will replace or refund any defects in product brought to its notice within fifteen days after delivery of the Goods to the Buyer. Due to the hand-printed character of the product, each item will by nature be unique in print coverage, colour and print placement. Although the items will not be identical, quality control will still be strictly enforced by Kingdom of Klah. In the event a product is not up to expected standard it will be replaced at no charge, or if this is not possible, a refund will be provided.

ALL HAIL KINGDOM OF KLAH